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IT Manager
About The Position
As the IT Manager, you will play a pivotal role in leading our IT department and ensuring the reliability, security, and performance of our technology infrastructure. You will be responsible for managing a team of IT professionals, overseeing day-to-day IT operations, monitoring systems for cyber security threats, and providing direction to support the organization's goals and objectives. Reporting to the Director of IT /IS, this role requires significant technical expertise, leadership abilities, and a proactive approach to problem-solving in addition to hands on capabilities.
Responsibilities
- Manage the Global functions of IT, Cloud and R&D Lab infrastructure, while ensuring 24/7 availability.
- Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.
- Developing and implementing Standard Operating Procedures (SOPs) and policies for backups, disaster recovery, security administration, change control, operations, and network infrastructure..
- Assess, manage, and administer employee identity and access
- Manage our MDM and EDR solutions globally
- Manage IT software, hardware, and equipment inventory
- Provide technical support to end-users, including diagnosing and resolving hardware and software issues, and providing training and guidance as needed.
- Perform IT needs assessments, technology, and vendor selections, focusing on building best practices while controlling costs.
- Plan, implement and maintain information security strategy and policies to meet regulations, adequate market best practice such as ISO27001 and SOC2
- Lead IT projects, including the design and deployment of new IT systems and services.
- Monitor performance of IT systems to determine cost and productivity levels
Requirements
- At least 3 years of experience in a leadership role managing an IT team
- Strong project management skills with experience in leading complex technology projects
- Experience working with Windows/MacOS/Linux operational systems.
- Experience with VM infrastructure management (VMWare).
- Experience with ticketing system preferred Freshservice.
- Customer-focused mindset, with a proven track record in enhancing customer experience through innovative IT solutions
- Constantly bring new ideas to improve service center processes, procedures, and services
- Fluent in English is a must